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| Help with DVDs |
| Most customers will have no problems playing our DVDs. The information on this page is provided should there be a problem. |
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| DVD Regions and Formats |
| All DVD players and televisions / monitors are manufactured to display a particular type of video format - either PAL or NTSC. A short list of which countries use which formats is below, but we advise all our customers to check their equipment to ensure you select the right format when ordering a DVD. |
| If you are playing DVDs through a computer, most software will be able to read either video format, but again, we advise customers to check the software documentation to be sure. |
| The video format is different from the Region settings on your DVD player. Because we sell our DVDs world-wide, we make sure they are designated as "Region 0", often called "Multi-Region". This simply means that there are no restrictions for playback based on your location. |
| However, you do not need a "multi-region DVD player" to play "multi-region" discs. |
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| PAL Format |
| UK, Europe, Australia, New Zealand, Africa, Asia (excluding Japan). |
| NTSC Format |
| USA, Canada, Mexico, Central and South America, Japan, Caribbean |
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| Help Playing Racket Records NTSC DVDs on a PAL DVD player / television |
| This information will only apply to customers in a PAL-format country, and for the DVD titles listed above |
| All our DVDs are multi-region, and will play on any region-encoded players, regardless of where they are bought. Most PAL-standard DVD players are set by default to display multi-standard (both PAL and NTSC) discs, however there are some manufacturers who set the output to PAL-only. You should be able to solve this problem by turning on your DVD player with no disc in the drive; your DVD player should have a configuration menu of some sort which you will need to access. |
| In this menu, you will need to look for the video output (or similar) section. If you are experiencing problems, this will probably be set to 'PAL' - you should be able to switch this to 'NTSC', or - usually more common - 'Auto'. |
| Alternatively, some DVD players will have a physical switch, usually located on the back of the unit. |
| If playing on a computer, often updating drivers for video cards or your software can help solve the problem. |
| This is a guide only - please consult the operation manual supplied with your player for more information. |
| Although we have tested the NTSC-Only DVDs on a variety of players before shipping, and had no problems, these DVDs - as with any commercially available - may not play on all DVD machines, simply due to software or hardware limitations thereof. |
| We have been made aware that NTSC-Only DVDs will not play on any PAL-region Playstation 2 or Xbox games consoles. NTSC-based consoles should have no problems. |
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 Most Racket Records DVDs and all EMI DVD releases are available in both PAL and NTSC formats - playback issues should not arise for any of these titles. |
| If you are still having trouble playing any of our DVDs , click the contact us link above |
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| Marbles on the Road |
| The 'blue halo' that is seen around the band and equipment during 'The Invisible Man' is an issue that could not be corrected, and not an encoding problem. |
| Due to the band's decision to have very little light during this song in addition to the concert being filmed on digital video (as opposed to photographic film stock) this issue was unavoidable. |
| This is a common problem with this particular colour of blue used in theatrical moving lighting fixtures. As the light level in the rest of the show is much higher, this problem does not arise again. |
| This issue may appear more prominent on NTSC encoded discs due to the NTSC colour standards. |
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| Hidden Extras / Easter Eggs |
| It is fairly common practice in the industry to include a small number of hidden features, or "Easter Eggs," on DVD releases. |
| These Easter Eggs are usually short clips of unused interview footage that would otherwise never be used, "gag reels" or out-takes, or specifically designed hidden material. |
| If you've found them yourself, congratulations! However, if you're still looking or want to know which DVDs have them, follow the links below! |
Easter Egg Hints
This link will list which DVDs have features, and give you hints on how to access them. |
Easter Egg Instructions
This link will give you detailed step-by-step instructions on how to access all DVD hidden extras on all discs. You have been warned! |
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WARNING!
THERE ARE HINTS TO DVD EASTER EGGS BELOW THIS NOTICE! |
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| Brave Live 2002 |
| Find the Fan |
| Don't just watch the interviews |
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| EMI Singles Collection |
| The clue is in the word... |
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| Marbles on the Road |
| Patience is a virtue |
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| Wish You Were Here |
| Lobsters and seagulls and ducks, oh my! |
| Get Back |
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| Colours and Sound |
| Click between the titles |
| Don't skip around |
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WARNING!
THERE ARE FULL INSTRUCTIONS AND DESCRIPTIONS OF DVD EASTER EGGS BELOW THIS NOTICE! |
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| Brave Live 2002 |
| Navigate to Band Interviews > Steve Rothery. Highlight and select the oscillating fan in the right portion of the photo for a featurette on how THE boom boom BOYS feel about that particular fan. This can also be accessed directly as Chapter 1 of Title 7 |
| Navigate to Band Interviews > Mark Kelly. Select the Play All feature. During the interviews, use the chapter skip buttons (forward) to access 2 short out-takes from Mark's interviews This can also be accessed directly as Chapters 2 and 5 of Title 6 |
| Navigate to Band Interviews > Pete Trewavas. Select the Play All feature. During the interviews, use the chapter skip buttons (forward) to access a short out-take from Pete's interviews This can also be accessed directly as Chapter 3 of Title 4 |
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| EMI Singles Collection |
| Navigate to Discography > Easter > Lyrics. Highlight and select the last instance of the word "Easter" in the lyrics to access a hidden page of lyrics for "Deserve". Select Play from this hidden menu to access the music promo video for "Deserve". This can also be accessed directly as Chapter 1 of Title 2 |
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| Marbles on the Road |
| Navigate to Bonus Features. Let this menu play for roughly 4 minutes, at which point a gag reel of out-takes and additional footage from the concert will automatically play. This can also be accessed directly as Chapter 1 of Title 6 |
| Extended Edition Disc 2: Navigate to Bonus Features. Let this menu play for roughly 4 minutes, at which point the encore 'Garden Party' from Marillion Weekend 2003 will automatically play. This can also be accessed directly as Chapter 1 of Title 8 |
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| Wish You Were Here |
| Disc 1: Highlight and select the large rubber duck in its starting position in the Main Menu to access the encore 'Cover My Eyes' from the Friday show at Marillion Weekend 2003. This can also be accessed directly as Chapters 1-3 of Title 3 |
| Disc 2: Highlight and select the seagull in the upper right-hand corner in the Main Menu to access rehearsal footage of 'The Hollow Man' (with some interesting lyrical variations!) from Marillion Weekend 2002. This can also be accessed directly as Chapter 1 of Title 7 |
| Disc 3: Highlight and select the large lobster in its starting position in the Main Menu to access the "Marillion Mix" version of 'Wish You Were Here' from Marillion Weekend 2003. This can also be accessed directly as Chapter 1 of Title 22 |
| Disc 4: Navigate to the Friends and Family > Weekend 2003 Marillion Memories section. Highlight and select the Weekend Wonderland text to access a hidden menu to jump to individual Marillion Memories. |
| From this menu select the 'More' option twice to take you to the last page of fans. When you select 'Back' you will be taken to another hidden menu with additional Marillion Memories from Erik Nielsen, Lucy Jordache, and THE boom boom BOYS. These interviews can also be accessed directly as Chapter 1 of Titles 83, 84, 85, and 86 |
| Packaging: The final egg is located on the inside right face of the slip case - a special message has been left in the form of an eye chart. |
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| Colours and Sound |
| On both Discs 1 and 2, navigate to the Marble symbol between the DVD menu titles on the Main Menu of each disc. You will see the Marble logo highlight - select this with our DVD controls to access some exclusive footage of the band playing an acoustic set at a radio station in Barcelona. |
| Disc 2: In the individual crew member featurettes, select 'Play All'. At the end you will then be taken to a gag reel filmed by the band and crew on the Marbles tour. On some DVD players you will be able to use the chapter access buttons to skip each individual crew featurette until you reach the gag reel - but you will only be able to access it using the 'Play All' command. |
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